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1. Any additions or alterations to the pre-agreed & booked schedule i.e. waiting time, additional pickups & drop offs as well as traffic related delays etc, will be chargeable at the appropriate rate & can only be accommodated subject to the availability of vehicle {s} over & above booked times.

 

2. All accidental damage will be chargeable to customers credit cards or cash payment made to the company for replacement of damaged items subject to duty managers discretion.

 

3. A cleaning charge for any unreasonable amount of litter or sickness in the vehicle will be chargeable to customers credit card or cash payment to be paid to the chauffeur. {Charges for above will be from £75.00 up to £150.00 subject to duty managers discretion}

 

4. Traffic related delays or vehicle break downs will not justify a discount on price of hire as the booked journey will still be completed even if we have to send a replacement vehicle.

 

5. All drink, balloons, ribbons provided are complimentary.

 

6. We have a no smoking policy in all of our vehicles

 

7. We have a no food policy in all of our vehicles.

 

8. Any willful or malicious damage will be reported to the police and charges for criminal damages will be made.

 

9. The customer who has made the booking will be totally responsible for all aspects of the vehicle hire & their guests

 

10. There is a cancellation fee on all bookings of 100% for any vehicle cancelled on the day of the journey & a 50% charge for a vehicle cancelled within seven days of the journey.

 

11. All deposits are non-refundable.

 

12. Any & all complaints should be addressed to head office. A response will be made within five working days.

 

13 Credit cards on file will have client authorization to debit any other charges incurred if not paid in cash to driver.

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